Terms and Conditions
Thank you for choosing Iron Rock Flags!
All items are handcrafted and made-to-order from natural materials. Wood may have knots, holes, discoloration etc. Aluminum and carvings may not be perfect. This makes our product unique and rustic. Final flag sizes may also differ from stated size, but no more than 1" on either side. Quality and tastefulness are confirmed before shipping.
Please allow 6-8 weeks for production of standard, personalized items and 8-10 weeks for Ripped flags, quote flags and "custom" items.
We strive for 100% customer satisfaction. If our flag did not meet or exceed your expectations, please contact us via email or phone.
Standard flags may be returned in new condition within 7 days of delivery (based on tracking information). Personalized flags and custom flags cannot be returned. Refunds will be processed back to the original payment method only, minus shipping costs, within 1-3 days of delivery back to Iron Rock Flags.
Due to the odd shape of packages, damages in shipment may occur. All items are carefully inspected prior to shipment. Iron Rock Flags is not responsible for damages during shipping. However, if you find your product has been damaged during transit, please take 1-3 photos of the packaging and flag, depicting the damage and email to ironrockflags@gmail. We will discuss the claim process as well as replacement options depending on the situation.
LIFETIME WARRANTY INFORMATION
Iron Rock Flags are built to last! Our colors don't run. Stars and personalizations are permanently engraved. Finishes won't fade. If during the lifetime of your flag, you see defects appear in terms of workmanship (i.e fading or cracking of finish, separation of flag construction etc) please contact us directly for replacement options. NOTE: outdoor finish treatment has a limited warranty of 6 months before reapplication.